租车常见问题与规则

Q: How do I make a reservation?

Book online through our website, then pay when you pick up the bicycle. A standard reservation does not require advance payment or a deposit. Choose your pickup location and book here.

Q: What do I need to bring?

Please bring a valid photo ID such as a passport, Japanese driver’s license or student ID. We take a photo of the ID at the counter as part of the rental procedure.

Q: How does the half-day rental work?

Half-day rental starts from 3:00 PM and runs until 6:00 PM. Half-day availability is normally confirmed on the day and may be limited during weekends or busy travel periods. Full-day reservations have priority.

Q: What payment methods do you accept?

Payment is made at pickup. We accept Japanese yen cash, major credit/debit cards and supported QR-code payments.

Q: Can I cancel my reservation?

Yes. Please contact us by the morning of your booking day. Standard cancellations are free of charge. If weather conditions make riding unsuitable, contact us and we will help you adjust or cancel the booking.

Q: What languages do you support?

We can assist in English, Chinese and Japanese. If you need help before arrival, contact us through WhatsApp or your booking message.

Q: What are your business hours?

Our regular business hours are 9:00 AM–6:00 PM . Normal same-day return is by 6:00 PM.

Q: What are the multi-day prices?

One- and two-day rentals are charged at the normal daily rate with no multi-day discount. Rentals of 3 consecutive days receive 10% off, and 7 consecutive days (1 week) receive 20% off. The pickup day and return day are both counted as rental days.

Q: Can I charge an E-Bike during a multi-day rental?

Yes. For rentals of 2 days or more , ask our staff for a charger and battery key. If you do not need a charger, you can also return to the shop for a battery exchange.

Q: Can I return after 6:00 PM?

Yes, if arranged in advance. Self-service return is available until 10:00 PM . Electric-assist bikes have a ¥700 per bike after-hours fee from 6:00 PM to 10:00 PM. Non-electric bikes have no additional after-hours fee during this period. See the After-Hours Return instructions.